Returns, Refunds, and Exchanges Policy
How To Return An Item
Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. All items must be accompanied by a receipt.
1. Please email firstname.lastname@example.org to request a refund.
2. Mail your returned item to:
Red Lantern Bicycles
Attn: Returns Department
345 Myrtle Avenue
Brooklyn, New York, 11205
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include lights, locks, and tires. Helmets cannot be returned.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in new condition and meets the criteria above, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, and Discover)
Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.