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345 Myrtle Avenue
Brooklyn, NY 11205

347-889-5338

At Red Lantern Bicycles, we believe that bicycles are one of human kinds’ greatest inventions.

We also believe that they are the best way to get around this great city. That’s why we specialize in helping you, the commuter.

Returns Policy

Returns, Refunds, and Exchanges Policy

How To Return An Item
Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. All items must be accompanied by a receipt.

1. Please email info@redlanternbicycles.com to request a refund.
2. Mail your returned item to:
     Red Lantern Bicycles
     Attn: Returns Department 
     345 Myrtle Avenue
     Brooklyn, New York, 11205 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These include lights, locks, and tires. Helmets cannot be returned.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in new condition and meets the criteria above, you may exchange your item for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, and Discover)
Cash On Delivery 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 
 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.